To return a bucketsofink product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number, email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. The item(s) simply cannot be returned if there is any noticeable wear.
What cannot be returned: No returns will be accepted after 30 days of receipt of the purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: The returnee must pay all shipping charges for returning products to us. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Buckets of Ink - Returns
906 S. Priest Drive
Tempe, Arizona 85281
CobraFlex Refund Policy
Ink and Consumables:
Must be returned unopened within 30 days of purchase. 20% restocking fee. Shipping is nonrefundable.
Parts and Accessories:
Unused items can be returned for a refund minus a 20% restocking fee. The customer pays for shipping both ways.
All Sales are final once the ink is in the printers. No Refunds / No returns. Issues are repaired under the terms of the warranty agreement.
Installation & Crating Fees:
All installation & crating fees are nonrefundable. If you don't have the original crates, you will be responsible for a new set of crates and shipping charges to receive them.
The Cobraflex Printers warranty is not a Bumper to Bumper warranty. Consumable parts are not covered and are an ongoing expense to keep the warranty.
CobraFlex Printers LLC.
Warranty Terms and
CobraFlex Printers has
the right to change the warranty at any time without written notice
CobraFlex or its Dealers will provide training on proper operations and common
practices and a digital user manual or user's guide and training for the proper
operation of the equipment listed in this document, hereinafter “Machine”. CobraFlex
will train you on the proper printer operation of the machine and provide you
with a training checklist, maintenance, and replacement of consumable parts.
Customers not participating in the training will void any warranties. In
addition, CobraFlex will provide the Customer with All instructions, in
adherence with the proper operation of printer consumables; and proper handling
of the end product created by the Machine; it will be the Customer’s
responsibility to properly operate and adhere to instructions as well as
provide proper handling instructions to the end-user of the products created by
the machine. Please see (Section 4, Liability), below.
CobraFlex will provide
remote (not onsite) service support for the Machine for “12 months” with an
optional “12 months” (with an extended warranty package see your dealer) after
the installation date on printer mechanisms and components covered by the
limited warranty. Customers have the option of purchasing an extended service
warranty after the initial warranty expires.
We will try to complete remote service as quickly as possible,
(callbacks typically within 6 hours). We are not responsible for delays caused
by factors beyond our control, including but not limited to manufacturer’s
delays, shipping to a regional service facility, or acts of God. Our support
hours are Monday through Friday 8 am – 5 pm PST emergency and after-hours
support can be scheduled on the help desk or from CobraFlex if needed and is
dealt with on a case-by-case basis. After the “12 or 24 months” install date,
remote service will be billed to the customer at CobraFlex standard rate.
The warranty does not cover any onsite services or travel-related expenses to
the customer site. On-Site repairs that require technicians to travel to perform
repairs or services, please contact CobraFlex for pricing and costs related to
travel. All on-site repairs must be paid
for at the time of service. Any travel
expenses must be paid for prior technicians leaving CobraFlex. No payment terms
will be given. NO EXCEPTIONS.
and support are strictly tied to the use of only CobraFlex-approved inks and
chemicals for 24 months. Using third-party inks and chemicals will void your
warranty. NO EXCEPTIONS. We cannot guarantee the performance of other
equipment if we don’t know what chemicals are being run through it for that
reason service is billed at our standard rates if a customer chooses to use 3rd
party chemicals or products on or in CobraFlex equipment.
3. LIMITED WARRANTY
CobraFlex warrants to
the Original Purchaser of the machine against defects in material and
workmanship, except for wear and tear, and except for consumable parts for “One
or Two Years” from the date of original purchase. During the warranty period,
we will substitute, repair, or, at our option, replace any parts covered by the
limited warranty. The limited warranty covers 1 print head prorated for 12
months from the m date of installation.
For example, if your machine is installed on January 1, 2022, you will
have until December 31, 2022, for one print head to be replaceable at a
prorated amount. The one print head will
be prorated per month from the install date.
Please contact CobraFlex for the prorated amount based on your model
print head. The bad print head and any replaced parts covered by the warranty must
be returned to CobraFlex at the customer’s expense within 30 days of the
replacement head or parts being sent out.
If the customer does not return the print head or parts, they will be
responsible for the entire retail cost of the replacement print head or parts. The one-prorated print head will be sent out
to the customer via ground shipping at no cost.
Any additional print heads are not covered
under the warranty. NO EXCEPTIONS.
The Wet Cap and
cleaning procedure must be used on a daily basis.
The print head is
replaceable once for the first year and coverage ends after 12 (twelve) months.
Full tests on the
print head will be conducted and if it’s deemed it’s clogged because of
improper maintenance or use or head strike damage, the customer will be
responsible for the expenses related to repairing.
The limited warranty
does not cover consumable items due to normal wear such as
dampers, filters, sensors,
valves, pump/capping stations, ink, ink lines, ink train, encoder strip head
carriage, and anything that comes in contact with ink or capping station does
not apply if the product has been damaged by accident or misuse, forces of
nature or as the result of service or modification performed by anyone other
than a certified CobraFlex service Tech. The print head is not covered if the
head is damaged by the result of the head surface hitting the media. The
limited warranty does not cover or provide service support for any defects or
damages or failure to the printer or any of its components, or accessories ET
all, caused by or resulting from:
1. If you will have
extended downtime of over 1 week then you must completely flush the
printer and leave the cleaning solution in the ink path. Although the use of
the wet cap system prevents the print head from drying and clogging. The ink
has inherent pigments that start to settle all through the printer over time.
It is in your best interest to contact us and completely flush out your printer
if it will be unused or for more than 2 weeks. Failure to flush out your
printer will be considered neglect and Improper or inadequate maintenance which
is not covered under any warranty.
2. Improper site
preparation or site conditions that do not conform to machine site specifications.
3. Improper use or
operation outside of the Specifications for the Product.
4. Unauthorized modification.
maintenance or repair other than operator maintenance or warranty repair with
the help desk
6. Abuse, neglect,
improper use or maintenance, accident, fire or water damage, electrical
disturbances, loss or damage in transit, work, or modification by people other
than CobraFlex employees or subcontractors, or other causes beyond
7. Use of non-CobraFlex
media, ink, supplies, and other products.
8. Customer or
third-party supplied software, interfacing, or supplies.
9. Improper established
communication between the machine and the customer's chosen computer. Please
refer to the product specifications to fully understand the system requirements
of your computer system to adequately run the machine.
10. Operators not
properly trained and certified can cause damage to your printer. Ensure every
operator is trained with a training certification on file with CobraFlex.
Failure to properly train your users or employees will leave you exposed to
damage to your printer that is not covered under warranty.
11. CobraFlex LLC. has
a very professional support staff that is eager to help you and we want to keep
it that way and fully support our staff. We adhere to a strict abuse policy on
any type of abuse or threats. If you abuse your support person with foul
language, cursing, threats, or some other harm we reserve the right to cancel
your service and all warranties in this document would be voided.
12. Moving the equipment. If you move the equipment and do
not notify CobraFlex or its dealer your warranty will be voided immediately you
must follow a proper shutdown and start-up.
affiliates, subcontractors, suppliers, subsidiaries, or agents are released
from any liability in connection to, consequential, incidental, or special
damages, including but not limited to: damages for bodily injury or harm caused
by the printer, damages for bodily injury or harm caused by operation of the
printer and or use of consumables (i.e., adhesives powders or ink), damages for
bodily injury or harm caused by the end product created with the printer and,
or the consumables ( i.e., white inks adhesives, CMYK or fluorescent ink), loss
or damages to the property of the Customer, facility proprietor or the end user
of the products created by the machine, damage or loss due to improper
adherence to all supplied instructions, loss of use, loss of business, downtime
costs or loss of profits, charges for time and effort, damages relating to
Customer's procurement of substitute products or services (i.e., "cost of
the cover"); or damages for loss of data, software restoration, or any
other legal theory. CobraFlex does not imply a warranty on our products for any
particular purpose; it is up to our users to fully identify and test to ensure
our products are right for you. CobraFlex
is not responsible for the application of all products. There are recommendations on our website. It is the responsibility of the customer to
test products prior to selling.
5. Return Policy
After the ink is put in
the CobraFlex Machine during the installation process there are no returns.
do have a DOA on defective parts. We
have a DOA (Dead on Arrival) period of 10 business days after installation starting
when the customer signs off on the printer. This means that if the
product you purchased dies or parts fail, we will cover ground shipping to
replace the product or parts. After 10 business days, the customer is responsible
for the shipping charge per the warranty agreement.
It is the customer's
responsibility to get the parts back to CobraFlex Printers safely. The warranty
does not cover parts damaged in shipping due to inadequate packing.